Delivery & Delivery acceptance

EUROPE & REST OF THE WORLD

Delivery times and charges vary depending on the destination country, we will confirm the expected delivery date once we receive your order. To ensure the fastest delivery time for your destination, place your order before 12pm GMT/BST.

If the incorrect shipping destination is selected your order will be cancelled and a refund via original method of payment will be issued. Import Tax & Vat that may be due on items are the buyer’s responsibility.

COLLECTION

Collection can be made from our trade counter at 25 Smyth Street Wakefield Wf1 1ed, between hrs 10.00am until 16.30hrs Monday-Thursday, 10am until 13.30 on Friday. We are closed Saturday, Sunday and Bank Holidays.

Please bring a copy of your order confirmation email this can be a hard copy or digital copy. You should ensure you have at least one of the following forms of ID, driving license, utility bill, passport, mobile phone bill, credit/debit card.

Collection made on behalf of someone else must be given in writing to email info@unifloproducts.co.uk with the person’s full name and they must bring with them a copy of the order and a form of ID.

DELIVERY

Orders must be placed before 14.00hrs for the next working day Monday-Thursday. Orders placed on Friday for Saturday delivery must be placed before 11.30am. Any orders placed after 11.30am on Friday will be dispatched Monday. On occasion it may arise to send the parcel with a different courier than you have chosen to give the consumer an upgraded delivery service.

We work with several 3rd Party couriers and freight companies to offer you the best delivery service possible. We will endeavour for your parcel or pallet to reach you in the correct time scale stated, but has we use 3rd parties this cannot always be guaranteed. You will be sent the tracking reference listed for your order. You can track the status of your order directly through the chosen courier, freight website. If you are not available when your items are to be delivered this differs depending on the courier used, based on the size of the items purchased

Small/medium parcels: If you’re not there when they try to deliver, our delivery partner will leave a card with your unique parcel reference number so you can arrange redelivery or collection from your local depot. If you advise us that your parcel can be left in a secure place, with a neighbour or not to be signed for, Uniflo Products are 100% not responsible for left parcels at your instructions.

Royal Mail will attempt to deliver your parcel to the address given on the order, a card will be left allowing you 18 days to rearrange delivery or collect before returning, if the item is returned the delivery charge will not be refundable.

If the courier makes 2 attempts to deliver the parcel and the item has not been collected by you and the item is returned to us the delivery charge will not be refundable.

Large parcel & pallets: the courier or Uniflo Products will contact you before the delivery of your item to propose a delivery date and time frame, if you’re not at home at the agreed time, your item will be returned to their warehouse. We will be able to arrange re-delivery of your order, but this will incur a charge. If you have any problems or queries regarding delivery, please contact our customer service team to discuss this. Pallet delivery is to the kerbside/front door, couriers will not be able to move palletized goods to inside the property.

Pallet deliveries can take up to 3 working days to deliver as Uniflo Products have to arrange with the freight company your chosen delivery date. Uniflo will contact you via telephone or email to arrange a convenient day for you to accept the goods. Someone must be there to accept the delivery or a re-delivery will be charged at the same original cost.

PALLET DELIVERY ACCEPTANCE

By following these directions, you ensure that in the unlikely event your item is damaged by the couriers we will be able to speedily process the claim. Please check the contents of the delivery for damage, if the contents are damaged do not accept the delivery and inform us as soon as possible within 24hrs via telephone or email admin@unifloproducts.co.uk please check for any signs of damage to the packaging If the packaging is damaged note this accordingly when signing for the goods Damage in transit claims can only be made if

1. The delivery note has been signed ‘DAMAGED’ next to signature.
2. We have been informed of the damage within 24 hours of delivery acceptance via telephone 01924 200915 or email admin@unifloproducts.co.uk.

Unfortunately, there are no exceptions to this, as the freight companies will not process a claim for damage in transit unless the item is signed for as damaged and they are notified by us of a problem immediately. Signing the delivery documents, as ‘Unchecked’ is not enough to process the claim.

COURIER DELIVERY ACCEPTANCE

Please check the contents of the delivery for damage, if the contents are damaged do not accept the delivery and inform us as soon as possible within 48hrs via telephone or email admin@unifloproducts.co.uk please check a for any signs of damage to the packaging If the packaging is damaged note this accordingly when signing for the goods Damage in transit claims can only be made if

1. The delivery note has been signed ‘DAMAGED’ next to signature.
2. We have been informed of the damage within 24 hours of the delivery.

DAMAGED/INCORRECT ITEM RECEIVED

If the delivered item does not fit your order, is damaged or incorrectly supplied please contact us as soon as possible to arrange a replacement.

Uniflo Products Ltd must be notified of damages within 24 hours of delivery either by telephone or email. We may ask you to send us a photo of the damage for our records and to assist us in taking the appropriate action. We will require you to return the item with care or, as it might be necessary to return it to the manufacturer. Please include your customer order details with the returned package as these are necessary for processing an exchange or refund. Once received, the items will be checked and Uniflo will contact you to advise you on the replacement.